Manager, Claims Operations opening in New Jersey. Assists with creation of and monitoring of departmental key performance indicators and development and implementation of operational metrics; assigns, distributes and coordinates work of the team with other teams ensuring consistent, efficient and timely delivery of service to drive superior results; assists with creation and implementation of departmental quality assurance program. Executes program and provides management reporting; provide operational oversight for TPA’s to ensure compliance with and ensure compliance with service agreements; validates staffing levels and anticipates workforce demands; ensures compliance with company and industry regulations, policies and guidelines; develops and maintains relationships and resolves operational and procedural difficulties/issues with management, work teams and customers as necessary; prepares and distributes management reports (i.e. production/quality). Uses information analysis tools, technology and key metrics to make decisions; represents the team in meetings with management and provides input for management decision making; maintains panel counsel list and other vendor information; coordinates CLE training and licensing. Ideal candidate has a degree in Business Administration, Management or closely related field or equivalent work experience; 7-10 years professional experience in Specialty (P&C) claims field; management and supervision of claims staff. Strong Project management skills to drive Teams and initiatives. Salary $open. (DC12307)
